Política de reembolso

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soporte@soytino.com.

Please contact us before returning any item. Return instructions and the appropriate return address will be provided after your request is reviewed and approved.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us at soporte@soytino.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have and, once the return is accepted, place a separate order for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card provider to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at soporte@soytino.com.

 

Shipping Times

Shipping times may vary depending on your location. Most orders are delivered within 5–12 business days.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

 

Order Cancellations

Orders may be canceled within 12 hours after purchase. After this period, orders may already be processed or shipped.

 

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

 

Lost Packages

If your package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

 

Customer Support

Customer support inquiries are usually answered within 24–48 business hours.